TERMS AND CONDITIONS.
UPDATED: 1st December 2024
PLEASE NOTE: FROM 2026 ALL PRICES WILL INCREASE ANNUALLY ON 1ST JANUARY. IN 2025 OUR ANNUAL PRICE INCREASE WILL TAKE PLACE ON 1ST APRIL. EMAIL NOTIFICATIONS ARE SENT OUT TWO WEEKS IN ADVANCE. YOU ARE RESPONSIBLE FOR UPGRADING, DOWNGRADING AND CANCELLING YOUR MEMBERSHIP IN LINE WITH THE CANCELLATION PERIOD SET OUT IN OUR TERMS AND CONDITIONS. SEE BELOW. 

Find our terms and conditions for all studio memberships below. It is important that you understand and acknowledge these terms when purchasing your memberships and sessions. The booking system will take you through our confirmation process! Our cancellation policy and terms are in place to protect the time of our coaches and the experience of users.


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TERMS AND CONDITIONS - FITNESS CLASSES (ANY MEMBERSHIP)
  • You can reserve your class up to 14 days in advance.
  • No refunds.
  • Class cancellations require 24 hours notice. Any cancellations made after this time will still count towards your pass limit or be charged to your account. 
  • You are responsible for cancelling your class place should you not be able to attend. Cancellations must be done though our app or website. Private messages to our coaches will not be considered cancellations (for individual classes or memberships). Should you not cancel your place the system will count you as a 'no show'. 2 or more no-shows will automatically block you from our system. If this happens you will need to contact us to book again in future. We urge you to cancel your place even after the deadline has passed to avoid being marked as a no-show and to give others the chance to book on!
  • For health and safety purposes, session passes are non-transferable. If you attempt to attend on behalf of someone else we withhold the right to refuse entry with no refund. 
  • Individual session passes (those purchased outside of a recurring membership) must be used within 28 days of purchase.
  • Session passes cannot be refunded for their monetary value, but under certain circumstances may be credited to your account given the above terms.
  • All equipment, fixtures and fittings have been privately funded. As such, we withhold the right to refuse entry to any member who does not treat equipment, fixtures and fittings with respect and appropriate care.
  • We withhold the right to cancel classes at short notice or due to low numbers. In this instance your coach will send out an email with detail of said cancellation. Any class passes will be returned to your account immediately.

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TERMS AND CONDITIONS - SINGLE PAYMENT MEMBERSHIPS 
  • No refunds.
  • Valid for the duration stated on your membership. No extensions can be made for holiday breaks, illnesses or other such circumstances. 
  • Session passes are lost if not used within the billing period. 
  • For health and safety purposes, session passes are non-transferable. If you attempt to attend on behalf of someone else we withhold the right to refuse entry with no refund. 
  • Our Trial Memberships, Starter Packs and Trial Class Passes are only available to new sign ups. These memberships cannot be used by those who have previously attended any sessions at the studio. If you attempt to attend sessions with these memberships but using a different email address/name, we withhold the right to refuse entry with no refund. 
  • Single payment memberships cannot be refunded for their monetary value, but may be credited to your account given the above terms. 


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TERMS AND CONDITIONS - RECURRING MEMBERSHIPS
  • Valid for the duration stated on your membership. No extensions can be made for holiday breaks, illnesses or other such circumstances. * The only exception is for pregnancy, medical conditions or other such circumstances. See below.
  • No refunds.
  • * In the case of pregnancy, medical conditions or other such circumstances, you may hold your recurring membership for up to 3 months. Contact [email protected] if you wish to do so. A minimum hold of 20 days is required.
  • You can easily upgrade your membership online. Email [email protected] to cancel or downgrade your membership. 
  • Membership cancellation or downgrade notice - 28 days before next billing date.
  • Recurring memberships bill every 28 days. Passes are lost if not used within one month. 
  • Check carefully before purchase - some sessions may be excluded from your package.

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TERMS AND CONDITIONS - PERSONAL TRAINING AND COACHING PROGRAMMES
  • Due to the personalised nature of personal training, once booked on to a programme, no refunds or date transfers can be made. 
  • Session passes are lost if not used within the billing period.
  • For health and safety purposes, memberships and session passes are non-transferable. If you attempt to attend on behalf on someone else we withhold the right to cancel the bill payers membership and refuse entry with no refunds. We can't help advise you according to your preferences, medical information or injuries if we don't know who you are! One membership is for one person.  
  • NEXUS FITNESS CLOSES ON BANK HOLIDAYS AND OVER THE CHRISTMAS PERIOD. Your coach will arrange an alternative session if your scheduled session falls on a bank holiday.
  • Cancellations made with less than 24 hours notice will face a £10 late-cancellation fee. 
  • Coaching programmes expire after the date set out during purchase. One-to-one session passes expire after 6 months.
  • For one-to-one packages, your coach will invoice you for the number of sessions selected. You are responsible for payment prior to the first session. 

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TERMS AND CONDITIONS - JUNIORS
  • All under 12yrs must be accompanied by an adult on a 1:1 junior:adult ratio and all 12-15yrs on a 2:1 junior:adult ratio.
  • The accompanying adult takes ultimate responsibility in all respects regarding any juniors.
  • The accompanying adult is also required to read and sign the Nexus Fitness Junior Exercise Participation Form (which can be found when booking) before participating in any exercise with a junior. Any breach of these terms will result in entry being refused with no refunds issued.
  • Individual passes must be used within 28 days of purchase.
  • It might be tempting to be devious about your child's age in order to access sessions for a cheaper rate. We withhold the right to refuse entry to anyone who we suspect has provided an incorrect date of birth. Junior exercises and progressions are designed for juniors. Those who access a session as a junior will be advised according to their age. We can't properly help improve your child's fitness with incorrect details. 

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GENERAL TERMS AND CONDITIONS
  • Should your coach cancel a session for any reason, a credit refund will be issued to your account to be used on another session of the same category. Small group training, large group training or personal training are not interchangeable sessions.
  • All terms and conditions can be changed at the discretion of Nexus Fitness. You will be notified of such changes.
  • Vouchers can be purchased from our shop. Vouchers entitle the user discounted access to our services. Vouchers can be purchased as £10.00, £20.00, £30.00, £40.00 or £50.00. Once allocated to an account, vouchers are non-transferable and must be used within 12 months from the date of purchase.
  • NEXUS FITNESS CLOSES ON BANK HOLIDAYS AND OVER THE CHRISTMAS PERIOD. From 2026 memberships will NOT be held over the Christmas period. ​
  • ​No refunds for kit purchases.
  • Should Nexus Fitness need to close (for events outside of our control) for longer than 10 days all recurring memberships and coaching programmes will be held.
  • BACK-TO-BACK SESSIONS. At Nexus Fitness we nurture a culture of quality over quantity and, as such, advise against back-to-backing sessions. While some back-to-back classes might be deemed more appropriate than others, we DO NOT promote a 'more is better' culture due to the risk of burnout, injury through fatigue and general well-being.

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TERMS AND CONDITIONS - REFERRALS
  • You can find your referral code on your account. Nexus Fitness Studio reserves the right to withdraw our referral system at any time.
  • Your account will be credited with £5.00 if your referred person signs up for a membership within 2 weeks of sign up. 
  • Your referred person has 28 days to use their free session pass. 
  • Your referred person must be a brand new member with no previous or existing membership records at Nexus Fitness.


​To discuss any of the above terms and conditions, email [email protected]
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