Terms and Conditions.

Find our terms and conditions for all studio memberships below. It is important that you understand and acknowledge these terms when purchasing your memberships and sessions. The booking system will take you through our confirmation process! Our cancellation policy and terms are in place to protect the time of our coaches and the experience of users.


Group X Classes

• To help you keep organised, you can reserve your place up to 42 days in advance!
• Be careful not to miss your favourite session... booking closes 30 minutes prior to class.
• Cancellations for our standard classes require 12 hours notice. Any cancellations made after this time will still count towards your class limit or be charged to your account. 
• When you don't turn up you alter the group atmosphere. Because of this we have a strong no-show policy. 2 or more no-shows will automatically block you from our system. If this happens you will need to contact a member of the team to book again in future. We urge you to cancel your place even after the deadline has passed to avoid being marked as a no-show and to give others the chance to book on!
• For health and safety purposes, class passes are non-transferable. If you attempt to attend on behalf on someone else we withhold the right to refuse entry to class with no refund. We can't help advise you according to your preferences, medical information or injuries if we don't know who you are!
• Individual class passes must be used within 28 days of purchase.
• Class passes cannot be refunded for their monetary value, but will be credited to your account given the above terms. 

One-off Memberships (Including Starter Pack and 12 Month Class Passes)

• Valid for the duration stated on your membership. No extensions can be made for holiday breaks, illnesses or other such circumstances. * The only exception is our 12 month membership. See below.
• * For your 12 month membership you may hold once for up to 2 months. Contact katy@nexusfitnessstudio.com if you wish to hold your 12 month membership for illness or other such circumstances. 
• When you don't turn up you alter the group atmosphere. Because of this we have a strong no-show policy. 2 or more no-shows will automatically block you from our system and prevent you from using any remaining credits on your account. If this happens you will need to contact a member of the team to reinstate your membership. We urge you to cancel your place even after the deadline has passed to avoid being marked as a no-show and to give others the chance to book on!
• Class passes are lost if not used within the billing period. 
• For health and safety purposes, memberships and class passes are non-transferable. If you attempt to attend on behalf on someone else we withhold the right to cancel the bill payers membership and refuse entry to class with no refunds. We can't help advise you according to your preferences, medical information or injuries if we don't know who you are! One membership is for one person.
• Our Starter Pack is only available to new sign ups. This pack cannot be used by those who have previously attended any sessions at the studio. (The only exception is having been member of Nexus Runners prior to the opening of the new studio). If you attempt to attend sessions with a Starter Pack but using a different email address, we withhold the right to refuse entry with no refund. 
• Class passes cannot be refunded for their monetary value, but will be credited to your account given the above terms. 

Class Memberships (Including X4, X8, X+)

• To help you keep organised, you can reserve your place up to 42 days in advance!
• Be careful not to miss your favourite session... booking closes 30 minutes prior to class.
• Cancellations for our standard classes require 8 hours notice. Any cancellations made after this time will still count towards your class limit or be charged to your account. 
• When you don't turn up you alter the group atmosphere. Because of this we have a strong no-show policy. 2 or more no-shows will automatically block you from our system. If this happens you will need to contact a member of the team to book again in future. We urge you to cancel your place even after the deadline has passed to avoid being marked as a no-show and to give others the chance to book on!
• For health and safety purposes, class passes are non-transferable. If you attempt to attend on behalf on someone else we withhold the right to refuse entry to class with no refund. We can't help advise you according to your preferences, medical information or injuries if we don't know who you are!
• Individual class passes must be used within 28 days of purchase.
• Class memberships bill every 28 days. Class passes are lost if not used within one month. 
• For health and safety purposes, memberships and class passes are non-transferable. If you attempt to attend on behalf on someone else we withhold the right to cancel the bill payers membership and refuse entry to class with no refunds. We can't help advise you according to your preferences, medical information or injuries if we don't know who you are! One membership is for one person.  ​ 
• Check carefully, as some sessions may be excluded from your package.
• Class passes cannot be refunded for their monetary value, but will be credited to your account given the above terms. 

Small Group Exercise

• Due to the personalised nature of SGPT, once booked on to an SGPT programme, no refunds can be made. 
• Session passes are lost if not used within the billing period.
• For health and safety purposes, memberships and session passes are non-transferable. If you attempt to attend on behalf on someone else we withhold the right to cancel the bill payers membership and refuse entry to class with no refunds. We can't help advise you according to your preferences, medical information or injuries if we don't know who you are! One membership is for one person.  
• Nexus Fitness closes on bank holidays. Your coach will arrange an alternative session if you scheduled session falls on a bank holiday. 

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Nexus Runners

• To help you keep organised, you can book your place up to 42 days in advance!
• ​Be careful not to miss your session, bookings close 30 minutes before the start of our run!
• Cancellations require 6 hours notice. Any cancellations made after this time will still count towards your class limit.
• To help your coaches plan for ability, goals and experience - booking is essential. PLEASE DO NOT TURN UP UNLESS YOU HAVE BOOKED YOUR SPACE.
• You can easily cancel, upgrade or downgrade your membership online. Membership cancellation notice - 7 days before next billing date.
• When you don't turn up you spoil the group atmosphere. Because of this we have a strong no-show policy. 2 or more no-shows will automatically block you from our system and prevent you from using any remaining credits on your account. If this happens you will need to contact a member of the team to reinstate your membership. You should still cancel your place even after the deadline has passed to avoid being marked as a no-show and give others the chance to book on!
• Memberships bill every month.
• For health and safety purposes, memberships and class passes are non-transferable. If you attempt to attend on behalf on someone else we withhold the right to cancel the bill payers membership and refuse entry to class with no refunds. We can't help advise you according to your preferences, medical information or injuries if we don't know who you are! One membership is for one person.  ​ ​
• Class passes cannot be refunded for their monetary value, but will be credited to your account given the above terms. 

Juniors

• All under 12yrs must be accompanied by an adult on a 1:1 junior:adult ratio and all 12-15yrs on a 2:1 junior:adult ratio.
• The accompanying adult takes ultimate responsibility in all respects regarding any juniors.
• The accompanying adult is also required to read and sign the Nexus Fitness Junior Exercise Participation Form (which can be found when booking) before participating in any exercise with a junior. Any breach of these terms will result in entry being refused with no refunds issued.
• Individual class passes must be used within 28 days of purchase.
• It might be tempting to be devious about your child's age in order to access classes for a cheaper rate. We withhold the right to refuse entry to anyone who we suspect has provided an incorrect date of birth. Junior exercises and progressions are designed for juniors. Those who access a class as a junior will be advised according to their age. We can't properly help improve your child's fitness with incorrect details. 

General

• Should your instructor cancel a session for any reason, a credit refund will be issued to your account to be used on another session of your choice!
• All terms and conditions can be changed at the discretion of Nexus Fitness. You will be notified of such changes.
• Vouchers can be purchased from our shop. Vouchers entitle the user discounted access to our services. Vouchers can be purchased as £10.00, £20.00, £30.00, £40.00 or £50.00. Once allocated to an account, vouchers are non-transferable and must be used within 12 months from the date of purchase.
• Nexus Fitness closes on bank holidays. 
• Nexus Fitness closes over the Christmas period. All memberships will be frozen during this time (excluding bank holidays).

Referrals

• You can find your referral code on your account. Nexus Fitness Studio reserves the right to withdraw our referral system at any time.
• Your account will be credited with £5.00 if your referred person signs up for a class/classes+run membership within 2 weeks of sign up. This excludes Nexus Runners' membership. 
• Your referred person has 4 weeks to use their free class pass. 
• Your referred person must be a brand new member with no previous or existing membership records at Nexus Fitness.

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​To discuss any of the above terms and conditions, email katy@nexusfitnessstudio.com

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